Return & Refund Policy

Last Updated: August 10, 2026

At Zogarro, we want you to love what you wear. If your clothing item does not fit or meet your expectations, our return policy is designed to be straightforward and customer-friendly.

1. Return Window

  • You may request a return within 14 business days from the day you receive your order.
  • Requests submitted after this 14-day window will not be accepted.

2. Return Eligibility

To qualify for a return, your clothing item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and free of any alterations, stains, or odors.
  • All original tags, labels, and packaging must be intact and attached.
  • Proof of purchase (such as your order confirmation or receipt) must be provided.

3. Return Shipping & Fees

  • Returns are 100% free of charge. There are no restocking fees, handling fees, or return shipping costs deducted from your refund.
  • To initiate a free return, please contact our support team at support@zogarro.com with your order number. We will provide you with return instructions and a prepaid return label.

4. Exchanges

  • We do not offer direct exchanges. If you need a different size, color, or style, please return your original item for a full refund and place a new order on our website.

5. Refund Processing

  • Once your returned item is received and inspected, your refund will be processed within 7 business days.
  • Refunds will be issued back to the original payment method (credit/debit card) used at checkout.
  • Please note that after we process your refund, it takes an additional 4 to 5 business days for the funds to appear in your bank account, depending on your financial institution.
  • If you have not received your refund within this timeframe, please contact us at support@zogarro.com.

Store Contact Information

If you have any questions about our Return & Refund Policy, please reach out to our support team:

  • Store Name: Zogarro
  • Address: 1700 Dee Mullikin Rd, Marshall, TX 75672, United States
  • Phone: +1 901-445-3334
  • Support Email: support@zogarro.com
  • Hours: Monday – Friday : 09:30 AM – 8:00 PM (Central Time)
    Saturday -Sunday : Closed

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